3/9/2023 0 Comments Credit card terminal verifoneIf you have a working telephone line, please call the Merchant Service centre on 1300 369 852 for assistance to setup and configure your terminal for the telephone line ![]() If you still can’t get your terminal to connect to the mobile network and need to urgently continue taking payments you may consider connecting your terminal to an ANALOGUE telephone line, if available. If you have a strong signal, your terminal is ready to receive payments from your sales.The number of signal bars denotes the strength of that signal the more bars the better the connection. The ‘3G’ symbol and signal bars should now be displayed at the top of the screen indicating that your terminal has successfully connected to the local network.“Logon successful” and a green tick will display if the logon is successful.To logon to your terminal press ‘* 5’ followed by the green key.Once completed, the NAB payment screen will appear.You may select “yes” to download software updates or “no” if you’re not ready for the update.Once your terminal is powered on, any available software updates will be displayed on the screen.Turn your terminal back on by holding down the green key until the screen lights up and the screen displays ‘Loading’.Slide the sim card back in and replace the battery, ensuring it clicks securely in place.Remove the sim card by using a ballpoint pen to slide it out.Once your terminal has been switched off, turn the terminal over and remove the battery by pressing on the bottom of the battery and lifting upwards.Hold down the red button until it stops beeping and the screen displays ‘Shutting Down’.Remove terminal from its charging base and disconnect any external power sources.To restart the terminal, follow the below instructions: If you can’t increase the signal strength by moving the terminal within your premises, you should try restarting your terminal to search for a new network signal. If your mobile terminal has low signal bars, try moving it to a different part of the store and monitor the signal bar for increase strength denoted by additional bars. Avoid manual key entry and always swipe or insert customer’s card to prevent fraud.Always compare the signature on the card with their signature on the receipt.Your customer will receive their refund within two to four business days for Visa, MasterCard and EFTPOS transactions and up to five business days for UnionPay International cards.A receipt for your customer will print and final acknowledgement will display.Press ‘Yes’ to print a customer receipt if required.Check signature and press ‘Yes’, then an approval message will appear.Remove card from the terminal if inserted.To process a refund, their signature is required even when a PIN is entered. Ask your customer to sign the refund receipt.Prompt your customer to press ‘OK’ to print the refund receipt to sign.Ask your customer to select their account type: Cheque, Savings or Credit and enter their PIN. ![]() Ask your customer to SWIPE or INSERT their card.Enter the refund amount and press ‘OK’.Enter your merchant password and press ‘OK’.Ĭall the Merchant Service Centre if you’ve forgotten your password.We recommend using the default settlement time. Note: By default, terminals are set up for settlement at 9pm each day. Choose ‘Yes’ if you’d like to clear the settlement settings, otherwise, press ‘No’. ![]() Clear Auto Settle Settings’ and press ‘Select’. Note: The new automatic settlement time starts the next day.
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